FAQ


Shipping


Do you ship worldwide?

Yes, we do! Once you type in your shipping address at checkout, you'll be informed of the shipping charges. 

All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery. Any items returned to Titty City Design due to failure of custom or import fees paid, will not be refunded.

How long will it take to receive your order? 

All orders* typically take 1-3 business days to process (unless otherwise stated). Once your order has shipped, you'll get a shipping notification email with a tracking number. All orders in the US take about 3-5 business days to reach its destination. There may be delays with the postal service due to COVID-19 protocols.

All international orders can take up to 4 weeks to reach its destination.

*Note: Breastfeeding Milestones are made to order, and will take 2-3 days to make prior to processing.

What if your package is lost, stolen or damaged?

Once an item has shipped and issued a tracking number, we cannot be held liable for lost, stolen or damaged packages. If you believe your package has been lost or stolen, please contact your local USPS office or carrier, as they are often able to locate the package for you.

We pack our items securely and label them with a "Fragile, Handle with Care" sticker, however, sometimes items do get roughly handled and may arrive damaged. We are not responsible for any damages that may occur in transit. Please contact USPS to make a damage claim. Most items are insured up to $50 with USPS. If your item is shipping internationally, we recommend selecting a shipping option that includes insurance.

Lost, missing or damaged packages will not be refunded. 


Returns & Exchanges


What is our return / exchange policy?

We do not accept returns, exchanges or cancellations. If you are having any problems with your order contact us at support@tittycitydesign.com. All purchases are final.

 


Products


Are your items USA made?

Yes! All of our items are manufactured here in the USA. We use local screen printers to create our mugs. All ceramics are hand painted, and all other items are assembled & packages right here in Redondo Beach, California.

What are our items made from?

Each item's material contents is individually listed in the description. 

Do we restock "sold out" items?

Yes, we do restock sold out items. If you're looking for an item that's currently sold out, it's best to sign up for our Newsletter or follow our Instagram, to get the latest shop updates and restock dates.

Do you take custom orders?

Yes! Not always, however, we can make custom items. Send us an email at hello@tittycitydesign.com with your inquiry.

What's the best way to clean our items?

For best results, please hand wash mugs for longevity. The printed areas will not wash off in the dishwasher however, they may scratch by other items. On all other hand painted items, gently wash with warm, soapy water. Do not scrub or use abrasive cleaners.

Do you wholesale?

Send us an email at hello@tittycitydesign.com with your inquiry.